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FAQ
Fun For All!
Do you set up outdoors?
Absolutely! As long as the weather permits, we will set up outside for any event.
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What if it rains?
To ensure the safety of the little ones, we will not set up outdoors if there is rain in the forecast. We ask that you plan an indoor area as a back up should it rain on the day of your event. Deposits are non refundable for weather related cancellations, you may however, use your deposit as credit to reschedule your rental for a future date within the next year and we will work with you to rebook upon availability on our schedule.
Please note: Once Happy Happy Soft Play has fully set up all equipment and your event time has started, a refund WILL NOT be issued.
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How do I book?
The best way to book your special day with us is to click on the "BOOK NOW" tab and submit an inquiry form. Our event coordinator will send you an email confirming availability and assist in getting you on our calendar. If you don't hear back within 48 hours, feel free to send us a DM on Instagram @happyhappysoftplay or shoot us an email at
Be sure to keep an eye out in your junk/spam folder because sometimes our response makes its way there.
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What forms of payment do you accept?
We currently accept credit and debit cards.
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How much is the deposit amount?
Deposit is $100 of your total. This amount will secure your date and will also be deducted from your balance. Remainder balance is due at the delivery the day of the event. Please keep in mind that dates WILL NOT be reserved until a deposit is paid.​
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How does the delivery work, is there a fee?
We will arrive 1-2hr prior to your event start time to begin set up. If there will be any restrictions that may delay set up (like stairs, lack of parking, etc.) please let us know prior to the event so that we may plan accordingly. There is a delivery fee for every rental and it will vary on location/distance from Boca Raton.
Are your rentals available for pick up?
So sorry! We do not offer pick up.
Can we make changes to our rental?
Yes, but make sure you are happy with your selection at least 3 business days prior to your event so that we may plan accordingly on our end.
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Do you have any rules?
Yes (bummer, we know) Main rules are: No Shoes, No Food or Drinks, No Sharp Objects, No water/pool play near the soft play, No FACE PAINT, No Pets Additional rules will be listed on your contract.
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Do you rent separate items?
Bounce houses and a large ball pit can be rented by itself. All other items comes in a package.
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Can you match soft play area colors with the party theme colors?
We will do the best to match the colors. However the soft play equipment comes in white/blue/pink/ivory/grey colors. We can always add accent colors and customized decals.
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How long is the rental?
ALL DAY RENTAL. Yes, you can have fun all day long. The latest pick up is by 7pm. If later pick up is required, please advise with your event coordinator. The equipment will be picked up the same day. NO OVERNIGHT RENTALS
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Do you set up in public parks?
Yes. It depends on the park.
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How do you clean and sanitize?
We use soft soap to clean our equipment. All the equipment cleaned after each event. Ball pit balls are hand washed one by one. We wipe every single item with Clorox wipes and spray with Lysol spray at the set up. You are the only one who will use the equipment the day of the event.
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Can you provide Certificate of Insurance to the venue?
​Yes. Most of the parks, venues, restaurants, clubhouses require COI and to be added as an additional insured. It will take us 2-3 bus days to add an additional certificate holder.
What if I need to cancel?
We hope you don't have to cancel all the fun, but we understand things happen in life. Should you need to cancel your reservation, please be sure to notify us as soon as possible at
. If you do not receive a response via email within 24 hours, please call or text us at 5615715798